PRIVACY POLICY

Privacy Policy 🔒

At MERRYOVA, your privacy and trust are our highest priorities. This Privacy Policy outlines how MERRYOVA ("we," "our," or "us" — www.merryova.com) collects, uses, discloses, and safeguards your personal data when you visit our store or make a purchase. ✨

1. Information We Collect & How We Use It 📦

Category Information Collected Purpose of Use
Order & Account Data Full Name, Shipping & Billing Address, Email Address, Phone Number Fulfilling orders, processing transactions, sending tracking updates, and providing customer care.
Technical & Device Data IP Address, Device Model, Browser Type, Operating System, Time Zone, Cookie Identifiers Platform optimization, fraud detection, security verification, and user experience analytics.
Marketing & Preferences Email Subscription Consent, SMS Opt-in Status, Wishlist & Browsing History Delivering tailored drops, seasonal collection alerts, and special offers (Requires explicit user consent).

2. Consent & How to Opt-Out ✅

  • Transactional Consent: When you provide personal information to place an order, authorize a payment, or schedule a delivery, we infer your consent to collect and use that data strictly for that specific transaction.

  • Marketing Consent: We only send promotional emails and SMS campaigns if you explicitly opt in via checkout checkmarks or subscription forms.

  • Withdrawing Consent: You can opt out at any time:

    • Email: Click the "Unsubscribe" link located at the footer of any MERRYOVA email.

    • SMS: Reply STOP to any text message received.

    • Direct Request: Contact us at contact@merryova.com to remove your records from our marketing lists.

3. Platform & Payment Security 🛒

Our store is powered by Shopify Inc., providing an encrypted, cloud-hosted e-commerce infrastructure.

  • Secure Infrastructure: Your personal details are stored behind enterprise-grade firewalls with strict data segregation and continuous monitoring.

  • PCI-DSS Compliance: All payment gateways integrated with MERRYOVA comply fully with PCI-DSS Level 1 Standards (Payment Card Industry Data Security Standard). Payment card numbers are processed directly via tokenized, end-to-end SSL/TLS encryption and are never stored on MERRYOVA servers.

4. Trusted Third-Party Services & Global Data Flows 🔗

To deliver a reliable global shopping experience, we share essential data strictly on a need-to-know basis with vetted third-party service providers:

  • Logistics & Carriers: Global couriers (e.g., DHL, USPS, FedEx, local postal networks) to deliver your parcels safely.

  • Payment Processors: Certified gateways (e.g., Shop Pay, PayPal, Stripe, Apple Pay) for seamless checkout.

  • Cross-Border Transfers: Because we serve customers worldwide, your data may be processed across secure international servers in compliance with standard contractual clauses and applicable data protection regulations.

5. Data Protection Standards 🛡️

We implement rigorous technical and organizational measures to protect your information:

  • 256-Bit SSL/TLS Encryption: Encrypts all data transmitted between your browser and our store during checkout and account login.

  • Access Control: Personal data access is strictly limited to authorized personnel and fulfillment systems bound by contractual confidentiality agreements.

6. Cookies & Tracking Technologies 🍪

Cookies enhance your browsing experience, keep track of items in your cart, and remember your regional preferences:

  • _session_id: Stores temporary session identifiers (landing pages, referrers).

  • _shopify_visit: Records visit timestamps to analyze site performance and load times.

  • cart: Retains items in your shopping bag for up to 14 days so you do not lose your selections.

💡 Managing Cookies: You can modify or block cookie preferences in your browser settings at any time. Please note that disabling essential cookies may impact checkout functionality.

7. Your Legal Privacy Rights ⚖️

Depending on your local jurisdiction (including GDPR in the EU/UK, CCPA/CPRA in California, and related global regulations), you hold the following rights:

  • Right to Access: Request a copy of the personal data we maintain about you.

  • Right to Rectification: Request corrections to incomplete or inaccurate account details.

  • Right to Erasure ("Right to be Forgotten"): Request the permanent deletion of your personal records, subject to essential legal/tax retention requirements.

  • Right to Restrict Processing: Limit how we process your personal data under certain conditions.

To exercise any of these rights, email us directly at contact@merryova.com.

8. Age of Consent 🔞

By using this site, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you have provided express consent to allow any minor dependents under your supervision to browse and use this website.

9. Policy Changes & Updates 🔄

We may update this Privacy Policy periodically to reflect changes in legal requirements, operational standards, or system enhancements. Updated versions will be published on this page immediately with the revised effective date.

10. Contact Information 📩

For data inquiries, access/deletion requests, or questions regarding our privacy practices, please contact our team:

  • 📧 Email: contact@merryova.com

  • 🌐 Website: www.merryova.com

  • 💫 Support Team: MERRYOVA Data Protection Team