FAQS

FAQ — Frequently Asked Questions 💬

Have questions? We’ve got you covered! Browse our quick guide below to find answers to the most common inquiries about shopping with MERRYOVA. ✨

📦 1. Orders & Tracking

Where is my order confirmation email?
- An automated confirmation email is sent immediately after a successful checkout.
- Please check your Spam / Junk / Promotions folder if it doesn't appear in your main inbox.
- Still can't find it? Email us at contact@merryova.com, and we will verify your email address and resend it immediately.
How do I track my package?
- Once your items are produced, inspected, and shipped, you will receive a Shipping Confirmation Email & SMS containing your direct tracking link.
- Tracking details typically activate within 24–48 hours after initial carrier intake.
Can I modify or cancel my order after placing it?
- We process orders quickly to ensure rapid fulfillment! If you need to update a size, variant, or shipping address, please contact contact@merryova.com within 2 hours of placing your order.
- Before Fulfillment: We will do our absolute best to adjust your details.
- After Dispatch: Once an order has been routed to production or handed over to the carrier, modifications or cancellations are no longer possible.

🚚 2. Shipping & Delivery

Do you ship internationally?
- Yes! We proudly deliver to over 200 countries and territories worldwide 🌍. Accurate regional shipping rates and delivery estimates will be calculated automatically at checkout.
Which shipping carriers do you use?
- 🇺🇸 USA: USPS, UPS, FedEx
- 🇨🇦 Canada & UK: Canada Post, Royal Mail, Evri
- 🌏 International: DHL Express, GlobalPost, and destination national postal networks
How long will delivery take?
- Standard delivery typically takes 5–10 business days for the US mainland and 7–15 business days for international destinations (including 2–4 days for custom production & quality control).
- 👉 For full destination-by-destination timeframes, please refer to our [Shipping & Delivery Policy].
My tracking says "Delivered", but I haven't received it yet. What should I do?
- Carriers occasionally scan parcels as delivered 1–2 business days before physical drop-off.
- Please check surrounding drop-off spots (porch, garage, side gate, building reception) and ask neighbors or household members.
- If the package has not surfaced within 48 hours of the marked delivery status, contact your local postal branch and email our team at contact@merryova.com so we can initiate a carrier trace for you.

🔄 3. Returns, Quality & Sizing

What if my item arrives damaged, defective, or incorrect?
- We stand behind our craft 100%! If there is any flaw with your garment or print, email contact@merryova.com within 30 days of delivery with:
  1. Your Order Number
  2. A brief description of the issue
  3. Clear photos of the defective item and tag
- We will arrange a free replacement or full refund immediately—no hassle.
Can I return or exchange an item for a different size?
- Absolutely. We want you to feel confident in your fit. Please check our [Refund & Return Policy] for complete eligibility criteria and instructions on starting an easy return.
How do I find my ideal size?
- Every product page features an accurate, garment-specific Size Chart (in both inches and centimeters).
- 💡 Pro Styling Tip: If you fall between sizes or prefer a relaxed, oversized streetwear silhouette, we recommend choosing one size up.

💳 4. Payments, Promos & Discounts

What payment options are accepted?
- Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club
- Express Wallets: Shop Pay, PayPal, Apple Pay, Google Pay
- BNPL Solutions: Klarna, Afterpay (available depending on your checkout region)
Do you offer free shipping or promo deals?
- Yes! We frequently run promotions, including Free Worldwide Shipping on qualifying orders, bundle discounts, and holiday flash drops.
- ✨ Keep an eye on our top announcement bar or join the MERRYOVA VIP Newsletter at the bottom of our site to receive exclusive subscriber discounts!

📩 Still Need Assistance?

Our customer support team is here to help you around the clock!